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Jiangsu Huamei Adams hotel treatment corporation director Li Qibin

What is the threshold

trap? Originally referred to the hunters dug while a pit to capture pillage, to capture the animal or Arrest and dug pits, floating upon the camouflage substance covered, step on smth. Fell into a pit in the on. We are arguing today, –

With the hotel rivalry, Ji nearly all of the hotel guests are introduced for the special needs of a kind of personalized services, allows guests to receive psychological and spiritual satisfaction and pleasure, improve guest satisfaction and loyalty . It should be said, is a personalized service to promote the quality of service and class of the hotel is an major weigh. But it does exist in the practical work I encountered in the work with the circumstance of personalized services in general –

one, personalized service and equal management of the conflict –

personalized service often is for a guest alternatively guests of a level of devise. As some of the personalized service and can not be shoved to all guests, and even to collar the other guests ought enjoy the resources, other guests will have grumbles and grievances. –

such for the control for the VIP lift service namely one sample. In general the hotel received a VIP admission missions, often to control an elevator for the VIP special. Hotel hostesses will be on the 1st ground elevator control, the other guests wanted to look into the empty elevator, he was told is to prepare for guests. Some guests may be complementary to take the other elevator, and some guests will have dissatisfaction and complaining, In particular, no to penetrate the empty elevator ride, the more petulant. Another period, the joke in a hotel, the hotel ready to control the elevator VIP reception, no to take the other guests. Other guests arrived, the guests not to take that control ladder member and await for the other elevator traveler elevator for guests is their own presidency. So much pessimistic guests, always the liability to the hotel. Not only offend the other VIP guests also angry. Even some hotels take area –

there is a very typical case. Some of the hotel introduced a system of free rounds. Some good fame guests at check-out instantly to the aggregate station cashier handed the card room, you can directly apply for checkout procedures. It would have been a very cozy to approximate. But sometimes, some guests free rounds, and some guests need to wait for circulars, so that guests need to feel as whether he rounds the inferior, or wrong prestige and so on. And so, in train, similar cases abound. –

Second, personalization and generalization of the conflict –

guests enjoy the personalized service expectations every time arrived, the hotel will provide, and sometimes provided, periodically not provided, guests may be disappointed. In truth, some personalized service is the spontaneous random individual services provided, some personal services are not among the hotel improvement, may not share information among the hotel, resulting in non-contact nature of the service. –

have a hotel to linger more than 30 times per annual to provide guests a The hotel attempts a luggage chamber offers guests guests like shampoo, facial cleanser, fragrance, underwear, shirts, slippers, etc., beginning with personal items at a time all obtainable hotel. Service, once fired, the guests praised Canada, they again stayed baggage by eliminating the tow of Ku. But afterward a period of time, yet guests detect the hotel management staff complaints. Because he stayed by the hotel, the hotel is not in place deserving to internal information to transfer, there is no time guests into guests of the trunk apartment. Guests of the hotel service expectations are rising, and today he thinks of personalized service, he believes that standardized services morrow. Hotel do today, tomorrow, do not do, he will be unhappy. –

Third, personalized service not with the times –

some personalized service to continuous innovation, should be adjusted according to actual situation. Otherwise, not only to impress guests, but also may permit guest dissatisfaction. –

a case is an antique provincial chairmen to hear to what I mention. He is Jiaodong folk like to eat shrimp corn cakes, so every time he to the cities to research, municipal units in regard to the reception history of his customers memorize firmly, shrimp paste on the corn pancake breakfast, luncheon, shrimp paste on the corn pancake, shrimp paste, corn pancake supper; this metropolis on the ground to eat corn pancake, shrimp paste, shrimp paste on the afterward Local also corn pancake. Each time do not want to eat, to city leaders to help mushroom the attendant to help points. So he met with shrimp corn cakes are spewing, the final stop, the automobile gave about the reception unit, shrimp paste on the corn today, can not but pancake. Originally based on client history to provide targeted services is a good object, but not blindly Zhao push according to the actual situation, counter-productive. –

and a guest to me about a case, once he met a chilly, do not want to drink tea water to a glass of water. Attendants will be honored to customer history, every time he come to the appointment, the waiter forever said to him, endured drinking water. –

I set out to other hotels had a similar experience. Introduction of a small hotel room most of the memorandum service, every daytime back room, prose notes to remind employees to see the weather, to prompt diet was very lukewarm. But every day to see a small stone note, a mini –

personalized service is our loyal advocate of the hotel industry, we are confident that the joint exertions of the hotel employees, properly knob more than Ji relationships, reduce the magnetism. –

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